FREQUENTLY ASKED QUESTIONS
Q: Why is my Clan not gaining any XP?
A: Clans only gain XP by completing Supply Drops (in the future, donating cards will grant XP as well).
Q: How does a Supply Drop work?
A: A complete Supply Drop lasts a total of 6 days. This time includes up to 3 days of fighting for Hero-Stars in an effort to obtain a Max-Level Clan Chest and then the rest of the time is spent in a cooldown period.
During the time a clan is working towards unlocking the Clan Chest, clan members are gaining Hero-Stars by getting 3-star victories. As the clan accumulates those Hero-Stars, they'll progress up to the max level of the Clan Chest. Once they reach that point, or the 3-day period ends, that phase of the Supply Drop will finish and rewards for both the clan and its members will be awarded based on where they ended.
Clan members will receive a Clan Chest and the clan will get XP.
Q: Do all clan members get the same Clan Chest at the end of the Supply Drop?
A: All clan members receive the same type and amount of cards, but which cards they get is dependent on the player and the amount of Gold is based on their rank.
Q: Why did I not receive the Clan Chest from the Supply Drop?
A: To be eligible for the Clan Chest, you must:
Q: How do I increase the maximum amount of members for my clan?
A: As a clan levels up, the maximum amount of members increases, reaching a maximum of 50 at level 5.
Q: How do I leave a Clan?
A: To leave a Clan, click on the “Leave” button located in the Clan details section.
Q: Can I invite others to my Clan?
A: Currently, you have the option to “Share” your Clan, which comes in the form of a link they would need to click. To generate and share the link, click the “Share” button from your Clan details. Once clicked, the game will be opened, if they have it installed, and the Clan profile will be opened. Please note, this does not automatically add them to the Clan and they will need to join or apply to the clan to become a member.
Q: Are Clan names unique?
A: No, Clan names are not unique.
Q: Why didn’t my message go through in chat?
A: You may have exceeded the character limit. Please note that it’s currently 256 characters.
Q: Where’s the leaderboard?
A: Clan Leaderboard functionality will be coming in one of the next two phases of Clans Foundation. Please follow our progress on our Discord server, Facebook fan page, or Twitter.
Q: Can I trade cards with my clanmates?
A: Currently, card trading is not available but will be introduced in one of the next two phases of Clans Foundation. Please follow our progress on our Discord server, Facebook fan page, or Twitter.
Q: I am pressing “join” but always get an error message
A: There are several different reasons why you may not be able to join a clan: